Refund policy

At Lumora, customer satisfaction is important to us. Due to the nature of cosmetic and personal care products, specific return conditions apply.

Returns

You may request a return within 7 days of receiving your order if:

• The product arrived damaged.
• You received the wrong item.
• The product has a manufacturing defect.

To be eligible for a return:

• The product must be unused and unopened.
• The product must be in its original packaging.
• Proof of purchase must be provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used cosmetic products.
• Personal care items that have been unsealed after delivery.
• Products purchased during special promotions or clearance sales unless defective.

Refunds

Once the returned item has been inspected and approved:

• Refunds will be issued through the original payment method.
• Processing may take 7–14 business days depending on your payment provider.

Exchanges

Exchanges are available only for:

• Damaged products.
• Defective products.
• Incorrect items received.

Contact Us

For return, refund, or exchange requests, please contact our customer support team:

Email: Info@lumora-store.com

Phone: +201110842299

We appreciate your trust in Lumora and are committed to providing a safe and enjoyable shopping experience.